Refund Policy

Thank you for choosing Fierce Fit Australia! We are committed to providing you with the best fitness experience. Please carefully review our refund policy before making a purchase. By booking any services or purchasing any products, you agree to the terms outlined below.

1. Non-Refundable Policy

All payments for fitness classes, personal training sessions, memberships, packages, and products are non-refundable. This policy applies to:

Fitness class bookings
Personal training session bookings
Memberships and subscription plans
Packages or bundles of services or products
Merchandise purchases (including apparel, equipment, or supplements)

Once payment is made, it is final, and no refunds will be issued, regardless of whether you use the services, attend the classes, or consume the products.

2. Exceptions to the Non-Refundable Policy

In rare circumstances, Fierce Fit Australia may consider a refund or credit at its discretion. The following exceptions may apply:

Medical Issues: If you are unable to attend classes or training sessions due to an unforeseen medical condition or injury, a credit or rescheduling may be offered, provided that you provide valid documentation (e.g., a doctor’s note).
Trainer Cancellations: In the unlikely event that a trainer is unavailable or a class is canceled by Fierce Fit Australia, we will provide a credit or reschedule the service at no additional charge.

Requests for refunds or credits under these exceptions must be submitted within 24 hours of the original purchase date or incident. Approval for exceptions will be at Fierce Fit Australia’s discretion.

3. Cancellations or Missed Sessions

Class or Session Cancellations by You: If you need to cancel a class or session, we ask that you provide at least [insert number of hours, e.g., 24 hours] notice. Failure to provide sufficient notice may result in the full charge for the session or class being applied.
No-Shows: If you do not attend a class or personal training session without prior notice, you will forfeit the cost of the session, and no rescheduling or refund will be offered.

4. Transfer of Services

You may not transfer or assign your purchased services or memberships to another person. All sessions, classes, or memberships are valid for the original purchaser only.

5. Membership and Subscription Terms

Ongoing Memberships: If you are subscribed to a recurring membership or subscription, payments will be charged according to the schedule set at the time of purchase. Cancellations of ongoing memberships must be made at least [insert time frame, e.g., 7 days] before the next payment cycle.
No Refunds for Prepaid Memberships: Prepaid memberships or packages are non-refundable, even if you decide to cancel or do not use the remaining sessions or services.

6. Discretionary Credits

Fierce Fit Australia may, at its discretion, offer credits for future services in place of a refund. These credits will be subject to specific conditions, such as usage within a particular time frame, and will not be redeemable for cash.

7. Agreement to Terms

By booking services, purchasing products, or signing up for membership with Fierce Fit Australia, you acknowledge that you have read and agreed to this Non-Refundable Refund Policy. You understand that all payments made are non-refundable, except in cases where exceptions are at Fierce Fit Australia’s discretion.